Returns & Refunds

We want you to be happy with your HollyFresh order. This policy explains when returns and refunds may be available.

Eligible returns

We offer a 30-day return period for eligible non-perishable items, starting from the date you receive your order. Items must be returned in the same condition they were received, unused, with tags where applicable, and in their original packaging. Please keep your receipt or proof of purchase.

To request a return, contact holly@hollyfresh.co.nz before sending anything back. Approved returns should be sent to:

HollyFresh
310 Warren Street North
Hastings, Hawke’s Bay
New Zealand

Items sent back without first requesting a return may not be accepted. If your return is approved, we’ll provide the next steps and advise how return shipping will be handled.

Perishable goods

Because our chilled meat and other perishable products are temperature-sensitive, we generally can’t accept returns of food or other perishable goods. If your order arrives damaged, spoiled, incorrect, or unsafe, contact us as soon as possible with your order number and photos so we can assess the issue and make it right.

Non-returnable items

We don’t accept returns for perishable food, sale items, gift cards, or custom or personalised products unless the item is faulty, damaged, incorrect, or otherwise covered by your consumer rights.

Exchanges

If you need a different eligible non-perishable item, contact us first. In many cases, the quickest option is to return the original item once approved and place a separate order.

Refunds

We’ll notify you after we’ve received and inspected an approved return. If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since we approved your refund, contact holly@hollyfresh.co.nz.

If you have any questions about returns or refunds, email holly@hollyfresh.co.nz before sending an item back.